At My Suzy Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within [X] days of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items, such as personalized, clearance, or hygiene-sensitive products, may not be eligible for return.
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact us at [email protected] with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Ship the item back to the address provided. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
4. Exchanges
If you received a damaged, defective, or incorrect item, please email us at [email protected] with photos of the issue. We will arrange a replacement or refund as needed.
5. Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If you still need assistance, email us at [email protected].
We appreciate your understanding and support. If you have any questions, feel free to contact us. Thank you for shopping with My Suzy Store!
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